Managing couriers in Uzbekistan: From chaos in Telegram to automation
IT platform for logistics of online stores, restaurants (Dark Kitchen) and distributors. Automatic route planning, tracking of couriers on scooters and cars, as well as a mobile application for confirming delivery (Proof of Delivery) and accepting payment (Click/Payme/Cash).
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Battle for speed and service in Tashkent
The E-commerce market in Uzbekistan is growing at an explosive pace. Tashkent traffic jams and confusing mahallas turn delivery into a headache without automation. Our system unites orders, couriers and clients in one ecosystem.
From paper sheets to smartphone
We are replacing paper invoices with a smartphone. Orders are automatically distributed between couriers taking into account traffic jams and area. The manager sees online statuses: “Appointed”, “On the way”, “Delivered” or “Refused” with a photo.
Monitoring of scooters and bicycle couriers
The application turns an employee's smartphone into a GPS tracker. You see a detailed movement track, phone battery charge and real time of arrival at the point. Ideal for couriers on scooters and scooters.
Why is manual control killing delivery?
Systemic problems that we help to eliminate with the help of digital control:
Low buyback (Refusals)
The courier was late or didn't find the address. The client changed his mind. Result — return of goods and double logistics costs.
Time theft
Couriers perform 10 orders per shift instead of the possible 20, solving their own business during working hours.
Fraud
False reports 'The client was not at home', simply because the courier is too lazy to go to the outskirts of the city.
Problem with cash
It is difficult to find a shortage without a digital trace of payments. The courier can 'forget' to hand over part of the proceeds to the cash desk.
Modern Delivery Tools
Logistics algorithm
The system distributes hundreds of applications in seconds, taking into account time windows, traffic jams and the type of transport (scooter vs auto).
Benefits of the solution
Results of system implementation and value for your business:
Route tightening
More deliveries by one courier per shift due to automatic planning.
Transparency
The client sees where his order is traveling online, reducing the load on the call center.
Cash control
Full accounting of cash and non-cash payments in the mobile application.
NPS growth
Clients satisfied with the quality and speed of service order again.
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Address
Tashkent, Chilanzar district, Bunyodkor Ave. 15/1
Phone
+998 94 063 33 33
info@gogps.uz